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Client Support

Help should be easy to find.

Bayocean Support ConsoleIllustrative UI
HELP TOPICS
Account
Funding
Platform
Trading
Legal
Search help articles, account topics or platform guidance…
AccountOnboarding & verificationClient account setup and document questions.
FundingDeposits & withdrawalsPayment status, methods and processing questions.
PlatformMetaTrader 5Access, installation and platform guidance.
TradingConditions & executionGeneral information on the trading environment.
Client AccessPortal PaymentsFunding Trading AccessMT5 DocumentsLegal Center

Help center

01

Opening and verifying an account

Registration, identity verification, account approval and profile information.

02

Deposits and withdrawals

Funding methods, request status, processing times and payment questions.

03

MetaTrader 5 access

Platform login, device access, installation and basic troubleshooting.

04

Trading conditions

Spreads, margin, leverage, sessions and general execution information.

05

Legal documents & disclosures

Client agreements, risk documents and corporate information.

Support Channels

Use the right channel for the right issue.

Bayocean uses one published client-service address with controlled internal routing. Clients can identify the request type in the subject line so the message is assigned to the appropriate function.

Client PortalAccount-specific access, client records and available self-service actions.Primary
General & Account Supportsupport@bayoceancapital.comPublished
Formal ComplaintsUse support@bayoceancapital.com with subject: Formal ComplaintControlled routing
Privacy RequestsUse support@bayoceancapital.com with subject: Privacy RequestControlled routing
Account SecurityUse support@bayoceancapital.com and clearly identify the message as urgent account securityPriority routing
Operational contact address28 Mai Chí Thọ Street, Bình Trưng Ward, Ho Chi Minh City, VietnamPublished contact
Contact telephone+852 5629 6618Published contact

This is an operational contact address and is not Bayocean Limited's registered address in Saint Lucia.

Request Status

Support is a process, not an inbox.

Support requests may be tracked through the available client-service channels and account tools where supported.

Status 01Submitted

Client request has been received.

Status 02Assigned

The issue is routed to the relevant service area.

Status 03In Review

Additional information or operational checks may be required.

Status 04Resolved

The client receives the final response or next action.

Service Framework

Set expectations clearly.

Support hoursSupport availability is provided through Bayocean's published client-service channels. Urgent account-security issues should be identified clearly when contacting Support.Service
Response targetsResponse time depends on request type and complexity. Formal complaints follow the separate Complaints Policy and case-handling process.Service
LanguagesLanguage availability depends on the support resources available at the time of contact.Service
EscalationComplaints, account-security matters and specialist issues are routed through the appropriate documented escalation process.Escalation

For account-specific help, start in the client portal.

Client PortalEmail Support
SUPPORT