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should be within reach.
Find help by topic — accounts, funding, platforms, trading and legal documents; for account-specific matters, please use the Client Portal first.
Help center
Choose a topic to see the range of questions it covers.
Account opening and verification
Registration, identity verification, account approval and profile information.
Account opening and verification
Registration, identity verification, account approval and profile information.
Deposits and withdrawals
Funding methods, request status, processing times and other funding questions.
Accessing MetaTrader 5
Platform login, device access, installation and basic troubleshooting.
Trading Conditions
Spreads, margin, leverage, trading sessions and general execution information.
Legal documents and disclosures
Client agreement, risk documents and company information.
Choose the support channel
that matches your question.
Bayocean uses a single client-service email address externally and routes requests internally through a controlled process. Please state the request type in the subject line so it can be referred to the right function.
Formal ComplaintPrivacy RequestThis is an operational contact address, not the registered address of Bayocean Limited in Saint Lucia.
Every request moves through a defined process,
not just into an inbox.
If the Client Portal offers ticket status tracking in future, this process can connect directly to the actual support workflow.
The client request has been received.
The issue has been referred to the relevant service function.
Additional information or further operational review may be required.
The client receives a final response or instructions on next steps.
The process demo is illustrative and does not represent the actual handling time of any specific request.
Making service expectations
clear and predictable.
For account-specific help, start with the Client Portal.
General questions can also be emailed to the client-service mailbox.