BAYOCEAN
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한국어A complaint deserves a
documented handling path.
Please submit formal complaints in writing. Bayocean will log the complaint and refer it to the appropriate function for review.
A clear process with clear responsibilities.
Each step has a corresponding action and record. Click a step and the light path in the hero moves to that node.
- 01Step 01
Submit
The client provides a description of the issue and relevant account information.
Submit the complaint through a Bayocean-designated channel with enough information to identify the issue.
- 02Step 02
Acknowledgement
The complaint is logged and referred to the responsible department.
We will acknowledge receipt and, where applicable, provide a case reference or request further information.
- 03Step 03
Review
Facts, account records and relevant policies are checked.
Bayocean will review account records, communication records and relevant policies or trading history.
- 04Step 04
Outcome
The outcome and next steps are communicated to the client through the established process.
We will provide a written response in accordance with applicable internal procedures and legal requirements.
Information to provide
The more complete the information, the easier it is to establish the facts accurately and complete the review efficiently. Check each item before submitting:
This checklist is only for your own reference on this page; no information is saved or submitted.
Submit formal complaints in writing.
Please email support@bayoceancapital.com, and state in the subject line Formal Complaint. Please include your account identifier, relevant dates or transaction/order numbers, a description of the issue and any supporting materials available. Bayocean will log the complaint and refer it to the appropriate function for review.